Site broken after an update
Plugin or theme conflicts, PHP errors, white screens and broken layouts.
WordPress / Emergency help + care
WordPress causing problems? We help you.
Failed updates, broken plugins, WooCommerce issues, PHP errors or a slow website. Technical WordPress support delivered remotely across Germany.
Typical problems
What is not working is the place to start.
You do not need to know the technical cause yet. A link and a short description are enough for the first step.
WooCommerce is not working
Checkout, payments, orders, shipping or shop rendering issues.
The website is slow
Plugins, database, images, cache and server are assessed together.
WordPress looks compromised
Identify suspicious changes, review access and secure the site methodically.
A plugin or feature fails
Error analysis, API issues and custom PHP or JavaScript adjustments.
Hosting, SSL or server
Plesk, Linux, DNS, certificates, PHP versions and database access.
Developer-level support
WordPress support below the surface.
If WordPress itself is not the cause, the analysis does not have to stop. G Unit Solutions combines application development with Linux and DevOps experience.
- Custom PHP and API adjustments
- WooCommerce and external integrations
- Database, cache and performance analysis
- Hosting, Linux, DNS, SSL and deployments
Diagnostic path
- WordPress
- PHP
- MySQL
- API
- Linux
How it works
Three steps before anything changes.
- 01
Send the problem
Share the website link and briefly describe what is not working.
- 02
Receive an assessment
You learn whether we can take it on and what effort to expect.
- 03
Approve the work
Changes to the site, shop or server start only after your approval.
WordPress care plans
Technical care for existing websites and shops.
Predictable WordPress care with clearly defined services for websites and WooCommerce stores.
Care plan
Care
€49net / month
For existing WordPress websites with planned updates.
- Monthly updates
- Backup before maintenance
- Uptime monitoring
- Basic security checks
- Monthly technical check
Care plan
RecommendedCare+
€79net / month
For websites with additional security and review needs.
- Everything in Care
- Weekly update review
- Regular backups
- Security monitoring
- Performance and form check
- 15 min. small changes / month
- Prioritised support
Care plan
Shop Care
€119net / month
For WooCommerce stores with a business-critical checkout.
- Everything in Care+
- WooCommerce maintenance
- Daily backups
- Cart and checkout check
- Payment integration check
- 30 min. small changes / month
- Shop incidents prioritised
B2B only: our services are for business customers, not consumers. All prices are net plus VAT. Billed monthly in advance and cancellable monthly. The initial health check is included. Existing issues and additional work are agreed separately before anything billable starts.
Service scope
What is included — and what is not?
The cards give you the quick overview. Open a plan for the full scope, response expectation and clear boundaries.
Care · €49
Included
- WordPress core, plugin and theme updates once per month
- Backup or restore point before maintenance and a basic usable-backup check; retention and restoration depend on the existing setup
- Uptime monitoring with notification when an outage is detected
- Basic security monitoring for obvious problems and unusual errors
- Monthly technical check: homepage, SSL, admin, frontend and update status
- Short monthly status message about the technical condition
Not included
- Custom development and PHP, CSS or JavaScript changes
- New pages, content or design changes
- Malware cleanup after an existing infection
- Premium plugin or theme licences
- Hosting, domain and email costs or support
- WooCommerce care
- Problems that existed before activation
Initial response: Normal requests: initial response within 2 business days. This is not a guaranteed fix time.
A good fit for: Companies with an existing website that do not want to manage updates and technical maintenance themselves.
Care+ · €79
Included
- Everything in Care
- Weekly update review; critical security updates can be handled earlier
- Daily automated backups with 14-day retention and a backup before major updates where the technical setup supports it
- Restoration of an update performed by G Unit Solutions where a usable backup point exists; broader restores are agreed separately
- Scheduled security scans and review of outdated or vulnerable components
- Monthly performance check for unusual database, cache, PHP, server or load-time problems
- Monthly functional check of homepage, navigation, contact form and basic mobile rendering
- 15 minutes of small technical work per month; unused time does not roll over
Not included
- No full Core Web Vitals or performance optimisation as an ongoing service
- No guarantee that a website can never be hacked
- Custom repairs, new features or larger changes
- Malware cleanup after an existing infection
- Premium licences, hosting and third-party costs
- Unresolved problems from before activation
Initial response: Initial response within 1 business day. This is not a guaranteed fix time.
A good fit for: Business-critical websites where updates, security and forms should be reviewed regularly.
Shop Care · €119
Included
- Everything in Care+
- WooCommerce core and extension updates with compatibility awareness
- Monthly flow check: product → cart → checkout, without a real purchase where possible
- Basic payment integration check for visible options and obvious WooCommerce errors
- Daily automated backups with 14-day retention for active stores where the technical setup supports it
- Higher-priority security monitoring for accounts, orders and integrations
- Basic review of the database, transients and failed scheduled tasks
- 30 minutes of small technical work per month; unused time does not roll over
- Shop or checkout outages are prioritised, without a 24/7 guarantee
Not included
- No guarantee for external payment providers such as PayPal or Stripe
- No custom shop development or product and content maintenance
- No full performance or Core Web Vitals optimisation
- No hosting, licence or payment-provider costs
- Existing shop errors and repairs before activation
- No 24/7 availability or guaranteed repair time
Initial response: Initial response within 1 business day. Shop and checkout outages are prioritised.
A good fit for: Active WooCommerce stores where checkout, orders and payment integrations are business-critical.
Before activation
Every care plan starts with a technical health check.
After booking, we review the current state before ongoing care is activated. This keeps an existing repair from being mistaken for a monthly maintenance task.
- WordPress, PHP, plugin and theme versions
- Update and backup condition
- SSL, availability and obvious errors
- Basic security condition and technical risks
The check is included. If existing issues are found, we discuss the correction separately. The care plan starts once the site is in an operable condition.
WordPress emergency help
Acute problems remain a separate service.
For a broken website, critical errors, plugin or PHP issues, WooCommerce, SSL, server or integration problems.
From €79 net / first hour
Further work is billed in 15-minute increments after prior approval. No surprise invoice.
Typical starting points
- Website broken after an update
- WordPress critical error or plugin problem
- WooCommerce, checkout or payment integration
- SSL, hosting, server or API problem
Personal responsibility
No anonymous ticket queue.
Your request is assessed directly from a technical perspective. WordPress, the application and operations are treated as one connected system.
“Predictable operations beat heroic firefighting.”
- Remote support across Germany
- Legitimate access and proof of responsibility required
- Security incidents are handled methodically, not hastily
FAQ
Before your first request.
Is WordPress emergency support available around the clock?
No. New requests are reviewed and confirmed based on current availability. Guaranteed response times apply only when explicitly agreed as part of ongoing care.
Which credentials are needed?
That depends on the issue. WordPress admin, hosting, database, SFTP or SSH and sometimes DNS access may be needed. Work begins only with legitimate access.
Do you support WooCommerce?
Yes. This includes checkout issues, payment methods, orders, shipping logic, plugin conflicts and custom integrations.
Can a compromised site simply be put back online?
Not always immediately. The changes, affected accounts and available clean backups need to be assessed first. Evidence preservation and access security can matter more than a fast restart.
Can I move to ongoing care after the repair?
Yes. After stabilisation, an appropriate scope for updates, backups, monitoring and recurring technical checks can be agreed.
WordPress request
What is not working right now?
A website link and a short description are enough for the first technical assessment.
The exact error, a screenshot and the last known change help with the assessment. Do not send passwords by email.
What is not working right now?
A website link and a short description are enough for the first technical assessment.